Frequently Asked Questions

How to place an order?

Browse through our product catalog and add to cart the item/s you would like to purchase. If you’re ready to pay, click the ‘checkout’ button and fill out the necessary information. Once done, click ‘submit order’.

PAYMENT

What are my payment options?

For E-wallet payments:

  • Gcash
  • Paymaya

For online bank payments:

  • Bank of the Philippine Islands (BPI)
  • BDO
  • Unionbank
  • Security Bank
  • Philippine National Bank (PNB)

For over-the-counter payments, the options are:

  • M Lhuillier
  • ECPay
  • SM Bills

Installments:

  • TendoPay
  • BillEase

For credit card payments, you can choose from the following:

  • PayPal
  • Credit card through PayPal
  • Credit card through PayMaya Checkout

Do you have a Cash-On-Delivery (COD) option?

Yes. You can also submit an order on Shopee to use COD option. Please click here to go to our Shopee store.

DELIVERY

What couriers do you use?

Available couriers are J&T Express, Abest Express, and GoGo Xpress.

JRS Express and LBC Express for island areas.

How much is the shipping fee?

Php 120 for all orders below Php 400

Php 69 for all orders Php 400 and up

FREE SHIPPING for all orders Php 1000 and up

When will my order arrive?

Earliest is 3 days and latest is 7 days. This is just an estimate because delivery lead time varies depending on your delivery address, the seller’s pickup address, and the courier's working days.

Below are two of our pickup addresses:

(1) Las Piñas, Metro Manila

(2) Zamboanga City, Mindanao

Do you ship in bulk?

Yes. Please message us first if you wish to order certain products in large quantities.

How much is the shipping fee for bulk packages?

JRS Express General Cargo costs Php 220 for Luzon Areas, Php 200 for Visayas Areas, and Php 190 for Mindanao areas. The maximum weight allowed for JRS general cargoes is only 3 kilos. Cargoes heavier than that will be subject to calculation.

We can also ship cargoes up to 20 kilos but we will need to transact via our Shopee store using J&T Express as courier.

Do you ship internationally?

No international shipping yet. 

Do you do same-day deliveries?

Yes, applicable to Zamboanga City addresses only. For same-day deliveries, we use Maxim as courier service. No meetups and pick ups allowed yet.

RETURNS

What is your refund/exchange policy?

Please note the following conditions:

  • Products that are valid for refund or exchange are only those received with defect, damage, or discrepancy. Change of mind is not valid.
  • Minor oil leakage cannot be exchanged or refunded unless the majority of the product spilled out of its container.
  • Requests for refund or exchange must be addressed within 5 days after your order has been delivered. 

How do I start the refund/exchange process?

To start your request for return or refund, please send us an email at soakoperaph@gmail.com with the following details:

  • Order number
  • Photo or video of the item involved
  • Description of your issue

Your request will be subject to evaluation.

STOCKISTS/RESELLERS

Do you have resellers?

Yes. Please click here for the list of active resellers and corresponding locations.

Do you have stockists?

None at the moment.

Do you do rebranding or private labelling? 

Yes! Please send us a message for inquiries.

Are you currently accepting resellers?

Yes. We’d love to have you on our team! Kindly contact us or send an email to soakoperaph@gmail.com.

PRODUCT

Are your products organic?

Our face masks, lip products, shampoo bars, candles, soaps are 100% organic! However, our body polishes aren’t because they contain preservatives. All other products are preservative-free, fragrance-free, and plant-derived.

Do you use preservatives? 

We only use preservatives in body polishes as we find it necessary since this product will be in constant exposure to water or moist environment. 

All other products in our catalog are water-free, therefore a preservative isn’t necessary. However, you will find some care instructions or tips on increasing shelf life written on our product labels.

What’s the shelf life of your products?

Body Polishes - 6 months after opening

Shampoo Bars - 1 year

Soap Bars - 1 year

The product I want to purchase is out of stock. What do I do?

Don’t worry! You can add the product to your wish list and you will be the first one to know when it gets back in stock.

I have sensitive skin. Can I use your products?

Our products are naturally great on all skin types because they are made from organic ingredients. Since everyone’s skin varies, please do a patch test first before using the product. 

Are your products eco-friendly?

Yes! Our packaging is 100% eco-friendly except for our lip balms. We use glass jars for our body polishes and face masks. Tin cans for lip scrub and lip mask. Reusable concrete jars for our soy candles. Reusable cloth pouches and paper for our shampoo bars. Paper for all our soap bars.

Do you do custom-made products?

Yes we do! Please send us a message for inquiries.

Can I request to have my order gift-wrapped?

Of course! Please indicate in the ‘notes’ section below your order that you want it wrapped. If you want to include a tag/personal note, you may indicate it in the ‘notes’ section as well.